Vacature Service Coordinator

Koolhovenlaan 101
1119 NC Schiphol-Rijk
Netherlands

Yamaha Motor Europe N.V.

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Service Coordinator

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Service Coordinator

From 11-06-2024 Location na Hours na Education na

Share our passion:

Ever since our founder, Genichi Kawakami, established Yamaha Motor , it is our mission to give to ALL our customers KANDO. Not only with our products, but also to our employees. KANDO is a Japanese word to express the feeling of deep satisfaction and excitement you get when you encounter something of exceptional value, quality, and performance.

You have the opportunity to be part of the Yamaha family.

For Yamaha Motor Europe N.V., located at Schiphol-Rijk in the Netherlands, we are looking for a Service Coordinator in our Service Division.

About the role: As member of the Service Division's Technical Service department, you play an important role in coordinating and maintaining a high level of product quality and establish Customer service strategies for all Powered Vehicle (PV) land products.

Your role will be coordinating New Product Quality projects, Modification projects, the correct documentation and handling of market information, and quick and accurate technical product support towards YMENV stakeholders, Factories, Distributors and our Dealers across Europe. This is all to ensure after sales related issues are recognized and communicated to involved stakeholders in time to avoid problems to (re)occur, ensuring our customer's expectations and commitment to our brand image is secured.

You also support the Administrative - and maintaining system settings in the different Yamaha systems used within the Service Division, as well as creating and maintaining basic departments reports and invoice handling.

Your responsibilities:

• Coordinate the implementation of defined product quality, service/after sales improvement projects and operational actions;
• Coordinate the role out of product modifications and ensure each modification project is implemented via the set procedure for the involved stakeholders;
• Coordinate the collecting of Product quality information and issues related to new models and report the results and potential solution and timing for Europe;
• Secure the quality of issued Market Information (MI) via content monitoring of these MI's and guidance to the involved Distributor;
• Being the PV product specialist; you act as a helpdesk for European Distributors, catcher of market problems and support Distributors, Dealers and YMENV stakeholders with technical problems and/or supply additional technical support;
• Support YMRE(R&D) and Factories to achieve best possible product quality for all PV Products by coordinating the operational actions in Monitoring activities for new models;

What do you bring?

• MBO / Bachelor's degree, or level of working experience, preferably in Automotive related technology,
• 2 - 4 years of relevant work experience in the Automotive After Sales side at dealer or distributor level,
• Strong knowledge of MS Office software tools like Team's Power Point, Excel & Word,
• Willing to travel,
• Result driven, creative mind, enthusiastic, pro-active, and strong focus on relation management,
• Excellent knowledge of English language and Technical English, both spoken and written.

About You!

A motivated and inspirational colleague, happy to support the business and truly devoted to customer success. You are a humble team player, who is willing to learn and is not afraid to face challenges. Quality and professionalism lie close to your heart.

About Yamaha Motor Europe:

Yamaha Motor Europe is responsible for coordinating the marketing and sales activities of our products in the European marketplace, mainly: Yamaha motorcycles and scooters, marine outboard engines, Wave runner water vehicles, 4-wheel All-Terrain Vehicles (ATV's), golf cars, snowmobiles, and generators.

What's in it for you?

• A diverse and international environment;
• We offer a hybrid way of working, of course, this includes working from home allowance and a budget for setting up your home office;
• Commuting allowance, holiday allowance, and 28 days off to enjoy as you please;
• 13 th -month payment and you will participate in our Bonus Program;
• Pension scheme;
• Learning and development opportunities;
• Discount on Yamaha products;
• Your first contract will be a temporary contract, but with the intention to extend or offer an indefinite contract;
• We support you in getting your motor or boat license;
• Try out our newest models via our private lease plan and staff bike program;
• Free fruits are available in our office;
• You can relish breakfast/lunch at our restaurant, "The Three Forks" at a reasonable price within the office premises;
• Get to know your colleagues during our company/team events and monthly afternoon drinks.

Contact:
Sounds interesting? We are looking forward to receiving your CV and motivation letter.
You can apply by using the LinkedIn apply button!
For more information about the recruitment process please contact us at .

Functie:	service coördinator
Startdatum:	12-06-2024
Ervaring:	Ervaren
Educatielevel:	MBO
Contracttype:	Tijdelijk
Salaris:	onbekend – onbekend
Uren per week:	1 – 40

Heb je interesse in deze vacature en wil je graag op deze functie solliciteren? Neem dan contact op met Yamaha Motor Europe via onbekend of onbekend. Of bezoek hun website onbekend.